Privacy Policy

Lismore Pharmacy U1/33–35 Rous Road, Goonellabah NSW 2480 (02) 6624 4333 | info@lismorepharmacy.com.au

Last updated: June 2026

Our commitment to your privacy
Lismore Pharmacy is committed to protecting your personal information.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the Health Records and Information Privacy Act 2002 (NSW) as a health serviceprovider. If there is any conflict between this policy and those laws, the law takes precedence.

What information we collect
Through our contact form, we may collect:
Your name
Email address
Phone number
Any details you choose to include in your message
In the course of providing pharmacy services, we may also collect:
Health information, including medical history, medications, and clinical notesMedicare and concession card numbers
Information provided by prescribers or other healthcare providers on your behalfWe only collect information that is reasonably necessary for the purpose it is being collected.

How we collect your information
We collect personal information:
Directly from you — through our website contact form, by phone, in person at ourpharmacy, or by email
From third parties — such as your prescriber, specialist, or other treating health professionals, when this is necessary to provide your care

Why we collect it and how we use it
We use your information to:
Respond to your enquiries submitted via our contact form
Dispense and manage your medications
Provide clinical advice and health services
Fulfil vaccination, compounding, and medication packing services
Process prescriptions and manage your medication records
Contact you about your health care when relevant
Meet our legal and regulatory obligations as a pharmacy
We will not use your personal information for any purpose that is incompatible with the reason it was collected, unless you consent or the law requires it.

Disclosure to third parties
We may share your information with:
Your prescriber or other treating health professionals, where relevant to your care
Delivery service providers, if you have requested home delivery of your medications
Government agencies such as Medicare, Services Australia, or the Therapeutic Goods
Administration, where required
Third-party technology service providers who help us operate our website and services(these providers are contractually required to handle your data securely and inaccordance with Australian privacy law)
We do not sell your personal information. We do not share it for marketing purposes without your consent.

Storage and security
Your personal information is stored securely, whether held electronically or in paper form.We take reasonable steps to protect it from misuse, interference, loss, unauthorised access,modification, or disclosure.

Our website is hosted on Webflow. For information on how Webflow handles data, see webflow.com/legal/privacy.
We will retain your information for as long as necessary to provide services to you and to meet our legal obligations.
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Cookies and website analytics
Our website may use cookies and similar technologies to improve your experience andunderstand how visitors use the site. Cookies are small files stored on your device. You candisable cookies through your browser settings, though this may affect some website functionality.

We do not use cookies to collect personally identifiable information without your knowledge.

Links to other websites
Our website may contain links to external sites. We are not responsible for the privacypractices of those sites and encourage you to review their privacy policies directly.

Contact us
For any privacy-related enquiries, to request access to your information, or to raise a concern:
Lismore Pharmacy U1/33–35 Rous Road, Goonellabah NSW 2480 (02) 6624 4333
info@lismorepharmacy.com.au
We will acknowledge your enquiry promptly and aim to respond fully within 30 days.

This policy may be updated from time to time. The current version will always be available on this page.